Frequently Asked Questions
Everything you need to know about shopping with JAX Outdoor Gear, Farm & Ranch.
What is your standard shipping policy for apparel and gear?
We offer standard ground shipping across the continental U.S. Most orders are processed within 1-2 business days. Shipping rates are calculated based on weight and destination at checkout.
How do I return an item that doesn't fit?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. You can initiate a return through our online portal or visit any of our retail locations.
Are your boots and workwear covered by a warranty?
Yes, many of our premium brands offer manufacturer warranties against defects. If you experience a quality issue, please contact our customer service team with your order number and photos of the defect.
Do you offer international shipping?
Currently, JAX Outdoor Gear, Farm & Ranch only ships to addresses within the United States and U.S. territories to ensure the fastest delivery and best service for our customers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and JAX gift cards for all online transactions.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation containing a tracking number. you can use this number on the carrier's website to monitor your package's progress.